Privacy Policy

This Privacy Policy explains how LearningPost Education ("we", "us", "our") handles your personal information when you use our website www.learningpost.ng (the "Website") and our LearningPost Mobile Application (the "App"). We are committed to protecting your privacy and handling your information responsibly. Please read this policy carefully to understand our privacy practices.

Here are more comprehensive details for each category of information we collect:Name - your full name as provided during account registration. Email address - your personal or work email account used for login credentials and communications. Mailing address - your residential or office address provided for billing and shipments. Phone number - your personal mobile number provided for account verification and contact.Age - your date of birth if provided voluntarily during registration. Gender - your gender as voluntarily specified in your user profile. Interests - your subjects of interest gathered from your content usage patterns.Credit/debit card details - card number, expiration date, CVV shared for purchases. Billing address - address associated with your payment method for billing.IP address - unique identifier for your internet connection. Browser type - software you use to access the website (Chrome, Safari etc). Operating system - OS your device runs on (iOS, Android, Windows etc).Pages visited - record of pages accessed across the website. Content viewed - record of content pieces read or watched on the platform. Time spent - duration spent browsing pages or accessing content.School - name of your educational institution if provided. Grade/className - your current grade or className in school. Subjects - curriculum subjects you are studying.Test scores - results for any practice tests taken. Quiz results - scores for any quizzes completed. Learning progress - statistics on curriculum mastery levels.Newsletter - record of newsletter subscription, open and click rates. Events - record of event registrations and attendance.Emails - copies of email exchanges with our support team. Messages - records of any online messages with support team. Call recordings - recordings of customer support calls.Public records - including educational credentials. Social media activities - information shared publicly.Browsing patterns - generalized data about usage habits. Traffic data - data about overall visitor traffic to our platforms.

We use your personal information for the following purposes:
• Provide our services and fulfill your requests - We use your personal information to create your account, authenticate you as a user, provide access to our educational platforms and content, enable purchases and billing, ship products, and fulfill any other requests you make. This includes using details like your name, contact info, education details, financial info, device info, and usage data.
• Personalize content and improve our offerings - We use your personal information to tailor our platforms, content recommendations, notifications, and communications to your needs and interests. This includes using your usage data, education details, interests, and device data.
• Communicate with you via email, calls, messages - We use your contact details and preferences to respond to your inquiries, provide customer and technical support, send important account notifications, reminders, updates to our offerings. Communications may be via email, text messages, phone calls, and in-app notifications.
• Respond to your customer service inquiries - We use your account info, order details, usage info, and communications with us to investigate and resolve any issues or complaints you may have with our service.
• Send you important notices and updates - We may send you updates about changes to our terms, policies, events, and other important information related to your use of our platforms and offerings.
• Administer contests, surveys, events - We use your personal information to administer any competitions, sweepstakes, surveys, polls, events registration and tracking your participation.
• Detect and prevent fraud, abuse, security risks - We may use your personal information to detect and prevent any unauthorized, illegal, or abusive activity on our platforms. We also use it to ensure compliance with our terms and policies and to identify and resolve any security risks.
• Comply with legal obligations - We use your personal information when required to comply with any applicable law, regulation, subpoenas, court orders, or other legal process requirements.
• Conduct research and analysis - We may use your personal information in aggregated, anonymized data analytics to assess market trends, usage patterns, demographics, and to better understand and serve our users.
• Create anonymous, aggregated data - We may anonymize and aggregate your personal information to generate generic data sets and business intelligence used in analytics, advertising, and operations.

We may share your personal information with third parties. Here are more details on when we share your personal information with third parties:
• Service providers under contract who help operate our business (billing, marketing, analytics) - We may share your personal information including contact info, financial info, usage data with third party service partners who assist us with operating our business. These include payment processors, email delivery services, marketing partners, website analytics providers, customer support, and other similar operational functions. We only share information required for them to perform those services.
• Law enforcement agencies if required by applicable laws - We may share your personal information with law enforcement agencies, public authorities or other organizations if legally required to do so, if compelled by subpoena, court order, or other valid legal process requirement. Information shared could include contact details, usage data, communications, and any other information requested or required.
• Courts, tribunals, regulators, government authorities as required by law - We may disclose your personal information to courts, legal tribunals, regulatory agencies, or other government officials and entities as required by applicable laws, regulations, rules or orders. Information shared could include contact details, financial transactions, usage data, profile information.
• Potential buyers in the event we sell or transfer all or part of our business - If we sell, acquire, merge, divest, restructure or transfer all or part of our business, we may share your personal information with the actual or prospective purchasers or counterparties and their advisors. Data shared could include various categories collected such as contact details, order data, profile info, usage data.
• Any other third party with your consent or direction to do so - We may share your personal information with any other third party outside of our organization when we have your explicit consent and permission to do so. We require third parties to respect the security of your data and treat it in accordance with the law. We do not allow third parties to use your personal information for their own purposes.

We may transfer your personal information to other countries for storage and processing. Countries outside the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so we take steps to ensure adequate safeguards are in place such as EU Model Clauses.

We implement technical and organizational security measures such as encryption, access controls, and data security policies to protect your personal information from unauthorized access or disclosure. We retain your personal information as long as required to fulfill our business purposes or comply with applicable laws. When no longer needed, your data will be anonymized, deleted, or destroyed as permitted by law.

You have the following rights and control over your personal information:
• Access your personal data - You have the right to request details of your personal information we hold about you, including the specific pieces of data we have collected, our uses of your data, who we share it with, and other supplemental information.
• Correct inaccuracies in your data - If you believe we have inaccurate or incomplete personal data about you, you can request that we modify, update, or correct this information to maintain its integrity and accuracy.
• Delete your account and personal data - You may request us to delete your user account and all associated personal information. However, we may retain some data if required by law or for our legitimate business purposes.
• Restrict or object to certain data processing - You may ask us to restrict or limit how we process your personal data, such as opting out of certain uses like direct marketing. You may also object on grounds relating to your particular situation.
• Receive an electronic copy of your data for transferring (data portability) - You can ask to obtain your personal information that you have provided to us in a commonly used, machine-readable format. You can then transfer this data to a third party.
• Lodge a complaint with the data protection authority - If you feel we are not in compliance with applicable data protection laws, or if you are unsatisfied with how we handle your information, you have the right to lodge a complaint with your local data protection supervisory authority.
• In most cases, you can submit these requests by signing into your account with us, updating your account settings and preferences, or contacting us. We will fulfill valid requests in accordance with applicable laws.
• You can manage your privacy preferences and unsubscribe from marketing messages in your account settings and by contacting us.

We use cookies and similar technologies on our Website and App. These help provide and improve our services, analyze usage, enable ads, and enhance your browsing experience. You can disable cookies in your browser settings but some parts of our Website and App may then not function properly.

We may modify this Privacy Policy from time to time and will post updates here. We encourage you to check back periodically.

If you have any questions about our privacy practices or this policy, please contact us at info@learningpost.ng